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This letter is to confirm our understanding of the terms of our engagement and the nature and limitations of the services we will provide to you.
Thank you for appointing White Label Accounting Solutions as your accountants and tax agents. This letter confirms our understanding of the terms of our engagement and the nature and limitations of the services we will provide. The purpose of this letter is to ensure there is a clear understanding of our mutual responsibilities. This engagement is governed by the professional standards of Chartered Accountants Australia and New Zealand (CA ANZ) and the Code of Professional Conduct under the Tax Agent Services Act 2009.
This engagement will commence on [Today’s Date] and is an ongoing engagement, and the terms outlined in this letter will continue for subsequent years unless you or we terminate the agreement in writing. We will review the terms of our engagement annually to ensure they remain relevant and appropriate and will be updated as necessary.
You have requested that we provide the following professional services for you:
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If we agree to carry out additional services for you, we will provide you with a new or amended engagement letter. Only the services which are listed above are included within the scope of this engagement. If there is additional work that you wish us to carry out which is not listed above, please let us know and we will discuss with you whether that additional work can be included in this engagement.
No audit or review will be performed and, accordingly, no assurance will be expressed. Unless otherwise agreed, our engagement cannot be relied upon to disclose irregularities including fraud, other illegal acts and errors that may occur. However, we will inform you if we become aware of such matters.
Our engagement does not include, and we will not be responsible for:
Any additional services required that fall outside this scope will be subject to a separate agreement and may incur additional fees.
We will provide the professional services to you in accordance with the relevant professional and ethical standards issued by the Accounting Professional & Ethical Standards Board Limited (APESB).
Our Tax Agent Profile Page can be found at: Tax Agent Profile Page: https://myprofile.tpb.gov.au/publicregister/practitioner/?ran=25546675
We disclaim any assumption of responsibility for any reliance on our professional services by any party other than those specified or agreed, and for any purpose other than that for which it was prepared. Where appropriate, our report will contain a disclaimer to this effect.
Our fee for the above services will be $XXX including GST payable on completion of your 2021 Income Tax Return. OR Our fee for the above services will be $XXX including GST per month for the next 12 months commencing from XXXX.
We require you to, and you agree to:
As your registered tax agent and Chartered Accountants, we are bound by professional standards and will:
We are bound by the confidentiality provisions of APES 110 Code of Ethics for Professional Accountants and the Privacy Act 1988. In accordance with the Tax Practitioners Board's Code of Professional Conduct (Code item 6), we will not disclose any information relating to your affairs to a third party without your consent, unless there is a legal or professional duty to do so.
We will take all reasonable steps to keep confidential all confidential information you disclose to us as part of our engagement, except where you permit us to disclose it or where we are required to disclose it by law, by regulatory bodies, by our insurers or as part of a quality review.
Our files may be subject to review as part of the quality control review program of CA ANZ, Taxation Institute of Australia and Taxation Practitioner’s Board which monitors compliance with professional standards by its members. By accepting our engagement you acknowledge that, if requested, our files relating to this engagement will be made available under this program. Should this occur, we will advise you.
We reserve the right, for the purpose of promotional activity, training or for similar business purpose, to mention that you are a client. As stated above we will not disclose any confidential information.
Where you disclose personal information regarding a third party (including your directors and employees), you confirm that you have complied with the Privacy Act 1998 (Cth), including that the personal information was lawfully collected, that you are entitled to disclose the personal information to us, and that we may use and disclose the personal information in the course of providing our services to you.
We will comply with the provisions of the Privacy Act 1988 (Cth) and the Australian Privacy Principles when processing personal data about you under our agreement.
In order to carry out the services of this engagement and for related purposes such as updating and enhancing our client records, analysis for management purposes and statutory returns, legal and regulatory compliance and crime prevention, we may obtain, process, use and disclose personal data about you.
We will store your documents for the period required by law (typically five or seven years). At the end of this period, we may destroy the documents unless you request their return in writing. Our working papers and files remain the property of White Label Accounting Solutions. We reserve the right to exercise a lien over your documents in the event of unpaid fees.
We hold professional indemnity insurance as required by the regulations of Chartered Accountants Australia and New Zealand. Our insurance policy is with Insurance Australia Limited T/As CGU Prof Risks. Further details can be provided upon request. Our liability is limited by a scheme approved under Professional Standards Legislation.
We utilise cloud computing services provided by TaxDome, Google, Microsoft, Amazon, Xero, and other cloud applications all of which securely store your data at their global data centres. We will always ensure we take all reasonable precautions in storing your data securely and we have carefully selected programs which are supported by reputable companies known for maintaining high levels of security. However we are not responsible for those breaches outside our control when utilising these services.
Our firm may, from time to time, utilise the services Our Accounting Division Pty Ltd (OAD), which is an Australian company and a Practice Entity Member of Chartered Accountants Australia and New Zealand (CAANZ). OAD operates with its subsidiary located in Bangalore, India, to assist in the efficient and cost-effective delivery of your accounting and taxation services.
This may include tasks such as data entry, bookkeeping & payroll entry, preparation of working papers, drafting of financial statements, preparation of management reports and preliminary preparation of tax returns. Please be assured that our firm retains full professional responsibility for all work performed, and all services, whether performed in Australia or by OAD, will be conducted in strict compliance with the Accounting Professional & Ethical Standards Board's APES GN 30 Outsourced Services and APES 305 Terms of Engagement, as well as all applicable Australian privacy legislation and professional obligations regarding confidentiality and data security.
All work performed by OAD will be under our direct supervision and abide by Chartered Accountants Australia and New Zealand rules & regulations. By signing this engagement agreement, you provide your express consent for your confidential information to be shared with and processed by OAD under these terms.
We will provide our services with reasonable care and skill. Our liability to you is limited to losses, damages, costs and expenses directly caused by our negligence or wilful default.
Our liability may also be limited by a scheme approved under Professional Standards Legislation. Further information on schemes is available from the Professional Standards Councils’ website: http://www.psc.gov.au.
All original documents that we obtain from you arising from the engagement remain your property. However, you agree that we may make a reasonable number of copies of the original documents for our records and to provide the services to you.
We retain all copyright in any document prepared by us during the course of carrying out the engagement for you, save for where the law specifically provides otherwise.
Insofar as we are permitted to do so by law or professional guidelines, we reserve the right to exercise a lien over all funds, documents and records in our possession relating to all engagements for you until all outstanding fees and disbursements are paid to us in full.
We are committed to providing a high-quality, professional service. If you have any concerns or are not satisfied with our service, please raise them with us directly in the first instance so we can seek to resolve the matter promptly and effectively.
However, should you feel that your concerns require further attention, you also have the option to raise a complaint with the Institute of Chartered Accountants Australia and New Zealand, as well as the Tax Practitioners Board. You can find more information on how to lodge a complaint with the Tax Practitioners Board by visiting their website at https://www.tpb.gov.au/complaints as well as Institute of Chartered Accountants https://www.charteredaccountantsanz.com/about-us/complaints/complaints-about-a-member
Please note that the TPB primarily investigates breaches of the TASA Code of Professional Conduct. It generally does not resolve fee disputes, which are considered commercial matters.
Your feedback is important to us, and we are committed to ensuring your satisfaction and maintaining the highest standards of professional conduct.
White Label Accounting Solutions is a registered tax agent with the Tax Practitioners Board (TPB), Registration No: 25546675. The primary practitioner responsible for your engagement is David Matthew Plaut, Registration No: 25223379.
The TPB maintains a public register which allows you to verify our registration details and check for any disciplinary actions.
You or we may terminate this engagement at any time by providing 14 days' written notice to the other party. In the event of termination, you will be liable for all fees for work performed and expenses incurred up to the date of termination.
As a taxpayer, it is important you:
It’s your responsibility as a taxpayer to:
If you do not meet your obligations:
Further information
For further information, see tpb.gov.au and ato.gov.au
Your tax practitioner’s obligations require them to:
If your tax practitioner fails to meet their obligations:
To support you to make the right decisions about any tax practitioner, the TPB maintains a public register (https://www.tpb.gov.au/public-register). You can identify registered BAS agents and tax agents, as well as those who are in your locality. The register also provides important information about higher-risk cases, where the TPB has imposed serious sanctions on a tax practitioner.
You can find more information about the register at tpb.gov.au/help-using-tpbregister .
The TPB welcomes all feedback which helps improve services and the regulatory system and provides critical intelligence and data. You can provide information or make a complaint about a tax practitioner to the TPB using a simple online form: myprofile.tpb.gov.au/complaints/ .
Complaints can also be made about unregistered preparers who are not complying with the law. All complaints and referrals are assessed by the TPB.
For more information about the complaints process see tpb.gov.au/complaints .
Your tax practitioner must advise you of their rights, responsibilities and obligations as a tax practitioner, including to you, and the obligations you have to them. These rights, responsibilities and obligations may arise under the tax law or because of the services they provide to you.
For a summary of key obligations relating to you and your tax practitioner see page 1. Your tax practitioner will provide you with additional information about these matters.
If certain prescribed events have occurred involving the tax practitioner within the last 5 years (but does not apply to events which occurred before 1 July 2022), they must advise you of this at the time you make enquiries to engage or re-engage them to provide tax agent services. Otherwise, the tax practitioner must notify you within 30 days of them becoming aware of the matter.
Prescribed events include if the tax practitioner was:
This disclosure obligation extends to prospective clients – for example, a taxpayer enquiring to engage a tax practitioner for the provision of tax agent services.
Tax practitioners are not required to disclose events that occurred before 1 July 2022.
Your tax practitioner must advise you if their registration is subject to conditions (for example, they can only provide tax services related to research and development or tax [financial] advice services).
The tax practitioner must notify you of this at the time you are making inquiries to engage or re-engage them to provide you with tax services. Otherwise, the tax practitioner must notify you within 30 days of them becoming aware of the matter.
Otherwise, the tax practitioner must notify you within 30 days of them becoming aware of the matter
You can accept this offer by either:
1) Sending, signing, and returning to us a signed copy of this letter, to indicate that you agree to be bound by these terms for this engagement and any future engagements between us, unless we advise you of any change.
2) Send a reply to an email with this Engagement Agreement attached with a message which indicates that you accept the terms of this Engagement Agreement.
3) Continuing to give us instructions for requested services after you receive this Engagement Agreement.
Yours sincerely,
| Signature of White Label Accounting Solutions | |
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David Plaut Managing Director |
Date: 2 July 2025 |
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